FAQ'S
WHEN WILL MY ORDER SHIP?
Within the UK, expect your item within 3-10 business days of purchase. International orders will get to you in 7 -20 business days of purchase. We will send you an email when your order ships or you can request your tracking number or any information via email: support@ustadhome.com
WHAT IS YOUR RETURN POLICY?
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged within 30 days, email tracking information to support@ustadhome.com, and we will gladly refund you.
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense. We highly recommend shipping your piece (s) back via DHL, Fedex/UPS not USPS.
DO YOU OFFER BULK PRICING?
We offer bulk pricing on a very limited basis. Please email support@ustadhome.com if you are interested in buying 7+ pieces.
INCHES OR CENTIMETERS?
All pieces are in inches. Calculations are as follows:
12 x 18 (Inches) = 30.48 x 45.72 (Centimeters)
18 x 24 (Inches) = 45.72 x 60.96 (Centimeters)
24 x 16 (Inches) = 60.96 x 40.64 (Centimeters)
30 x 20 (Inches) = 76.2 x 50.8 (Centimeters)
30 x 40 (Inches) = 76.2 x 101.6 (Centimeters)
32 x 48 (Inches) = 81.28 x 121.92 (Centimeters)
36 x 24 (Inches) = 91.44 x 60.96 (Centimeters)
40 x 60 (Inches) = 101.6 x 152.4 (Centimeters)
WHAT CARRIER DO YOUR ORDERS SHIP?
Most orders are shipped via FedEx, DHL, UPS, TNT, 4PX.
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, ClearPay, Klarna, Amex, and Paypal.
WHO DO I CONTACT FOR ANY OTHER QUESTIONS?
Email: Support@ustadhome.com