Ustad Home Services – Frequently Asked Questions

Need some help before requesting a quote?

Below you'll find answers to common questions about Ustad Home Services, including removals and transport, cleaning, furniture assembly and disassembly, rubbish and furniture clearance, packing and unpacking.

If you can't find the answer you need, please call us on 020 3818 5808, email support@ustadhome.com, or use our contact form.

General Questions

What is Ustad Home Services?

Ustad Home Services brings together practical services for moving, setting up, clearing and caring for your home.

Our services include:

• Removals & Transport

• Cleaning Services

• Furniture Assembly & Disassembly

• Rubbish & Furniture Clearance

• Packing & Unpacking

You can request one service or combine several services depending on what you need.

Which areas do you cover?

Our initial service area is London.

Availability depends on the type of service, location, date and requirements of the job.

For removals and transport, we may also be able to accommodate journeys that start or finish outside London.

Send us the collection and destination postcodes when requesting your quote and we'll confirm availability.

Can I book more than one service?

Yes.

One of the main advantages of Ustad Home Services is the ability to combine services around your particular job.

For example:

• Removal + Furniture Disassembly + Reassembly

• Removal + End-of-Tenancy Cleaning

• Packing + Removal + Unpacking

• Furniture Clearance + Deep Cleaning

If you need several services, tell us everything you require when making your enquiry so we can assess the complete job.

Do I have to be moving home to use Ustad Home Services?

No.

Although many of our services work particularly well together when moving home, you can request them individually.

For example, you may simply need furniture assembled, a property deep cleaned, unwanted furniture removed or an item transported.

Do you handle small jobs?

Yes, subject to availability.

You don't necessarily need to be moving an entire house.

We may be able to help with smaller jobs such as single-item furniture transport, furniture assembly or disassembly, packing assistance, one-off cleaning and individual-item clearance.

Send us the details and we'll let you know whether we can help.

Quotes, Pricing & Booking

Can I get a quote before booking?

Yes.

We operate a quote-first service so that we can understand what the job involves before confirming the price.

Your quote will take into account factors such as the service required, location, size of the job, access, number of items, labour requirements, travel and any other relevant requirements.

There is no obligation to proceed simply because you've requested a quote.

How do I request a quote?

You can request a quote in any of three ways:

Call: 020 3818 5808

Email: support@ustadhome.com

Online: Complete the contact/enquiry form on our website.

Please provide as much information as possible about the job so we can assess your requirements accurately.

What information should I provide when requesting a quote?

The more information you provide, the easier it is for us to assess your job accurately.

Depending on the service, useful information includes:

• Service required

• Collection or property postcode

• Destination postcode for removals

• Preferred date and time

• Property type

• Number of bedrooms where relevant

• Floor level

• Whether there are stairs or a lift

• Parking/access restrictions

• Items being moved, assembled or removed

• Cleaning requirements

• Approximate quantity of items

• Photographs where relevant

• Any particularly large, heavy, fragile or valuable items

If we're missing important information, we'll contact you before confirming the quote.

Can I send photographs of the job?

Yes, and we strongly recommend doing so where relevant.

Photographs can help us understand furniture dimensions, the volume of items being moved or cleared, access conditions and the amount of work required.

We may request additional photographs or information before providing or confirming a quote.

Is requesting a quote the same as making a booking?

No.

Submitting an enquiry or requesting a quote does not automatically create a confirmed booking.

Your booking is confirmed only once availability, price and the relevant booking arrangements have been agreed with Ustad Home.

Please don't assume that a date or time has been reserved simply because you've submitted an enquiry.

How is the price calculated?

Pricing depends on the particular service and requirements of the job.

Factors may include:

• Number of people required

• Estimated duration

• Vehicle requirements

• Distance travelled

• Property size

• Number or size of items

• Stairs, lifts and access

• Parking

• Cleaning requirements

• Assembly complexity

• Clearance volume

• Packing requirements

• Materials or specialist equipment where required

This is why we ask customers to provide accurate information before we confirm a price.

Will the price change after I receive a quote?

The price is based on the information provided when the quote is prepared.

If the actual job is materially different from the information originally supplied — for example, substantially more items, additional work, difficult access that wasn't disclosed, additional locations or additional services — we may need to revise the price.

Where reasonably possible, any additional charge will be discussed with you before the additional work is undertaken.

Can I arrange a service at short notice?

Potentially, yes.

Same-day and short-notice bookings depend on the service required, location, job size and availability.

Contact us as early as possible and we'll check what can be arranged.

For larger moves or jobs requiring several services, we recommend booking further in advance where possible.

Can I choose a specific date and time?

You can tell us your preferred date and time when requesting your quote.

We'll check availability and confirm whether we can accommodate it.

A requested time isn't guaranteed until your booking has been confirmed.

Removals & Transport

What types of removal jobs do you handle?

Depending on availability and requirements, we can assist with jobs including:

• House moves

• Flat moves

• Student moves

• Single-item transport

• Furniture collections

• Marketplace purchases and collections

• Multiple-item transport

• Loading and unloading

• Small business transport

Tell us exactly what needs moving and we'll assess the appropriate solution.

Can you collect furniture I've bought online or through a marketplace?

Yes, subject to availability.

We may be able to collect furniture and other suitable items purchased through marketplaces, retailers or private sellers and transport them to your required destination.

Please provide the collection postcode, delivery postcode, item details, dimensions where possible and photographs when requesting your quote.

Do you provide loading and unloading assistance?

Yes, loading and unloading assistance can be included depending on the job.

Tell us about any particularly heavy or bulky items beforehand so that we can determine the appropriate number of people and vehicle requirements.

Can you dismantle furniture before moving it?

Yes.

Furniture disassembly and reassembly can be combined with our removal service where required.

Please tell us which items require dismantling when requesting your quote.

What about stairs and properties without lifts?

That's not necessarily a problem, but we need to know about it beforehand.

Please tell us the floor level at both the collection and destination addresses and whether there is a suitable lift.

This helps us assess the labour, time and equipment required.

Do I need to arrange parking?

Customers should tell us about any known parking restrictions, permits, loading bays or access issues at the property.

Depending on the location, suitable parking or loading arrangements may need to be organised before the service.

Any applicable parking, congestion, toll or similar charges will be addressed as part of the quotation or booking arrangements where relevant.

Do you move very heavy or specialist items?

Please contact us before booking.

Items such as pianos, safes, extremely heavy furniture, specialist equipment, high-value artwork or unusually large objects may require specialist equipment or handling and may not be covered by our standard removal service.

We'll assess these individually.

Cleaning Services

What cleaning services do you offer?

Our cleaning services may include:

• End-of-tenancy cleaning

• Move-in cleaning

• Move-out cleaning

• Deep cleaning

• One-off residential cleaning

• Pre-sale or pre-let cleaning

• Cleaning after a move

Tell us about the property and the level of cleaning required when requesting your quote.

Do you provide end-of-tenancy cleaning?

Yes.

End-of-tenancy cleaning can be booked independently or combined with services such as removals, furniture clearance or packing.

Please provide the property size, number of bedrooms and bathrooms and any particular areas requiring attention.

Do you provide cleaning equipment and products?

Requirements can vary depending on the job.

Please tell us about any particular requirements or restrictions when requesting your quote. We'll confirm the arrangements for cleaning products and equipment before your booking.

Can you clean a property before I move in?

Yes.

Move-in cleaning can be arranged to help prepare your new property before or around your move.

Where practical, it can also be coordinated with our removal and unpacking services.

Furniture Assembly & Disassembly

What types of furniture can you assemble?

Depending on the item and complexity, services may include:

• Beds

• Wardrobes

• Tables

• Desks

• Chairs

• Shelving

• Storage units

• Chests of drawers

• Flat-pack furniture

Please send us the product details, photographs or assembly instructions where possible when requesting your quote.

Can you disassemble furniture and reassemble it at my new home?

Yes.

This is one of the services that can be combined with Removals & Transport.

We can assess the furniture beforehand and include disassembly and reassembly requirements within your quote.

Do I need to provide the assembly instructions?

If you have them, please make them available.

Manufacturer instructions can make the assembly process quicker and reduce the risk of missing important information.

If instructions are available online, sending us the product name or link can also be helpful.

What if parts or fittings are missing?

We recommend checking that all parts, fittings and components are available before the service begins.

If an item cannot be completed because essential components are missing, additional work or a return visit may require a separate arrangement and charge.

Rubbish & Furniture Clearance

What can you remove?

Depending on the job and applicable disposal requirements, we may be able to arrange removal of:

• Unwanted furniture

• Household items

• Items left after a move

• Suitable appliances

• Garage or storage contents

• End-of-tenancy items

• Multiple unwanted household items

Tell us exactly what needs removing and provide photographs wherever possible.

Are there items you cannot remove?

Yes.

Certain hazardous, restricted, specialist or regulated materials may not be accepted as part of our standard clearance service.

Examples can include certain chemicals, asbestos, clinical waste, gas cylinders and other hazardous materials.

Please tell us exactly what you want removed before booking. We'll confirm whether the items can be accepted.

What happens to the items you collect?

Where applicable, items will be taken to an appropriate authorised disposal, recycling or reuse facility.

Our aim is to handle clearance responsibly and in accordance with applicable waste requirements.

Can you clear furniture when I'm moving out?

Yes.

Furniture and household clearance can be combined with removals and end-of-tenancy cleaning.

This can be particularly useful when you have items that aren't going to your new property.

Packing & Unpacking

Can you pack my belongings before a move?

Yes.

Packing assistance can be arranged before your move and combined with our removal service where required.

Tell us approximately how much needs packing and which rooms or types of belongings require assistance.

Do you supply boxes and packing materials?

Packing-material requirements should be discussed when requesting your quote.

Depending on the booking, we can confirm whether materials will be supplied, need to be purchased separately or should be provided by you.

Can you unpack at my new property?

Yes.

Unpacking assistance can be arranged to help you settle into your new home.

Tell us the level of assistance required — for example, unpacking boxes, placing items into the appropriate rooms or helping organise household belongings.

Combined Services

Can Ustad Home coordinate my whole move?

Potentially, yes.

Depending on your requirements and availability, we can build a combined service around different stages of your move.

For example:

Before your move: Packing → Furniture Disassembly → Clearance → End-of-Tenancy Cleaning

Moving day: Loading → Removals & Transport → Unloading

At your new home: Furniture Reassembly → Unpacking → Move-In Cleaning

Tell us what you need and we'll assess the complete job.

Do I have to book every moving service?

No.

The service is designed to be flexible.

Choose only what you need.

You may want transport only, cleaning only, assembly only or several services combined.

Changes, Cancellations & Problems

Can I change my booking?

Contact us as soon as possible if you need to change the date, time, address, items or services included in your booking.

Changes are subject to availability and may affect the quoted price.

What happens if I need to cancel?

Please contact us as soon as possible.

Any cancellation or rescheduling conditions applicable to your booking will be explained as part of the booking arrangements.

We recommend checking these before confirming your service.

What happens if the job takes longer than expected?

We prepare quotations based on the information provided to us.

If circumstances outside the original scope cause the job to take materially longer — such as additional items, unexpected access difficulties or extra work requested on the day — additional charges may apply.

Where reasonably possible, we'll discuss this with you before proceeding with additional work.

What should I do if there is a problem with my service?

Please contact Ustad Home as soon as possible.

Telephone: 020 3818 5808

Email: support@ustadhome.com

Please provide your booking details and explain the issue clearly. Photographs or other supporting information may also be helpful where relevant.

We'll review the matter and respond accordingly.

Still Have a Question?

We're happy to help.

If your question isn't answered above, tell us what you need and we'll advise you before you book.

Call: 020 3818 5808

Email: support@ustadhome.com

Or use the contact form on our website.

Ustad Home Services — One place. Multiple home services. Less hassle.